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FAQs

How long does shipping usually take? 

Here at Towelsie, we try and ship items as quickly as possible. We usually ship items within two days of receiving your order. We do not ship on weekends or Public Holidays. During sales and major events please allow a few extra days for your order to be packed. 

How do I know if my order has been shipped?

You will receive a confirmation email once your order has been dispatched. 

Do you ship internationally? How much? 

We sure do! Please refer to our Shipping and Postage section for full pricing.

I need my order urgently; do you offer an express service?

Yes, we offer express delivery. Express orders take priority over regular orders. Express orders are dispatched within 1-2 business days. 

The item/s I'm after is out of stock. How do I go about getting it in?

Please contact us at hello@towelsie.com.au and we will be able to let you know if the item is being restocked. 

What happens if an item I've ordered is out of stock?

In the unlikely event an item that you have ordered is out of stock, you will be contacted via email or phone.

What are Towelsies made of?

Our beautiful suits are made out of 100% cotton so will be soft and comfortable against your little one’s skin.  The hoods are lined in a lovely jersey cotton and zips are covered to protect skin when pulling them up.

How will I know which size to choose?

It all depends on your child but Towelsies are designed to be on the larger size to make it easy for little ones to get in and out of them without the help of Mum. However, our gorgeous little red-headed model is 10 but she’s wearing a size 7-8 as she preferred a more snug fit. All measurements can be found in our Sizing and Fit section but if you are unsure, please do not hesitate to contact us at hello@towelsie.com.au.

How do I wash my Towelsie?

We recommend you turn them inside out and wash with like colours in a warm, gentle cycle and do not tumble dry.

Do you have a physical store I can visit?

No sorry. You are only able to order our products online. 

If I still have a question, can I contact you?

Yes please! We love hearing from our customers so contact us any time at hello@towelsie.com.au.